At Pasaly, we accept clothing in excellent condition, with a current or timeless design, from brands with a clear and recognizable identity.

We accept:

• Women’s pieces with a curated style
• Premium, aspirational, or well-positioned brands
• Timeless pieces or items from recent collections (ideally less than 5 years old)
• Clean items, free from defects or alterations
  

If you have any doubts and want to make sure the items you send will be accepted, please refer to our conditions.

We do not accept fast fashion brands or brands that do not allow for a viable or sustainable resale.

What defines fast fashion brands:

• Very low price points
• Rapid turnover of collections
• Extremely wide product ranges
• Fast time-to-market
• Heavy promotional intensity
  

Examples include: Shein, Primark, Lefties, Shana, Boohoo, Temu, H&M, Uniqlo, Bershka, Stradivarius, among others.

These brands are often priced so low at retail that their resale value is almost negligible. In addition, their quality and durability do not meet the standards required for a true second life.

We also reject:

• Brands that no longer exist or have no verifiable online presence
• Counterfeit items
• Brands without a clear identity or market recognition
  

At Pasaly, we look for brands that add real value, have an engaged community behind them, and align with our mission to build conscious, high-quality circular fashion.

You can view our accepted brands here.

No. We only accept items with intact care and composition labels, as they are essential for authenticity, proper care, and buyer transparency.

Yes. The minimum is 3 items per package.

There is no maximum limit on the number of items you can send.

We only accept premium clothing in excellent condition.

For now, we do not work with accessories or footwear, as we want to keep our focus on a curated and specialized selection of apparel.

At Pasaly, you don’t have to worry about anything — and that’s one of the biggest benefits of selling with us. Simply sort through your wardrobe and we take care of the rest: we clean and sanitize the garments, take professional photos, write the product descriptions, publish them on our website, and manage the entire sales process.

All you have to do is send us your package and receive the money from your sales.

Shipping your items to Pasaly is free of charge.

We cover the shipping cost so you can sell your pieces with zero hassle.

No. At Pasaly, we require exclusivity.

Once we receive your items, they cannot be listed or sold on other platforms.

At Pasaly, our verification process ensures that every item we receive meets our selection standards.

We carefully check that each garment is in the agreed condition, free from stains or damage, and that branded items are authentic.

Our priority is to guarantee a transparent and reliable process, making sure every piece lives up to the quality standards we promise.

Sending in-season items increases the chances of selling them faster, as they better match current customer demand.

That said, you’re welcome to send summer or winter pieces at any time of the year.

Yes, garments must be washed before being sent in order to pass our quality control.

However, ironing is not required. We take care of steaming and disinfecting all items once they arrive.

At Pasaly, all items are released during our monthly drop, which goes live on the first Sunday of each month.

• Items received before the 15th of the month will be included in the next drop.
• Items received on or after the 15th will be published in the following month’s drop.

This timeline allows us to carry out a premium curation, verification, and preparation process, ensuring every piece is presented on our website in perfect condition.

Yes, you can update the bank account linked to your payouts at any time.

Simply email us at sell@pasalyshop.com with your new details, and our team will securely update them before your next payment is processed.

The 15% commission, already included in the final price, covers premium services that ensure a ready-to-wear experience: washing, ironing, disinfection, labeling, and packaging of each garment.

Yes. You have 7 days to request a return through our portal.

All returns are managed directly from your account and must meet our condition requirements.

You can find all the details here: Shipping & Returns

Yes. Unlike other platforms, at Pasaly you can add items from different sellers to a single cart, place one order, and receive everything in one shipment.

A smoother, more convenient shopping experience.

At Pasaly, we take care of pricing each item to ensure it’s fair, competitive, and aligned with its true value.

To do this, we consider:

• The original retail price (RRP)
• The brand and type of garment
• Its condition and age
• Current market value on comparable platforms

Our goal is to strike the right balance between selling quickly and securing a fair payout for you.

At Pasaly, we work with two commissions:

Seller commission

This covers the entire end-to-end service — collection, curation, photography, listing, customer support, and shipping. The commission ranges from 50% to 25%, depending on the item’s original retail price (RRP). The seller always receives the remaining amount of the Pasaly sale price.

Buyer commission

This is 15% of the Pasaly sale price and is already included in the price shown on the website. It covers premium services such as cleaning, steaming, sanitizing, labeling, and packaging, so every item arrives ready to wear from day one.

We process your payout once the sale is completed and the buyer’s return period has ended. As soon as the order is confirmed, we transfer your earnings directly to the bank account you’ve provided.

You’ll receive an email with a full summary of the transaction and the final amount credited.

Your earnings depend on the item’s original retail price and the discount applied, which varies based on the brand, category, condition, and current market demand.

You can calculate an estimated payout here.

At Pasaly, we offer a truly effortless way to sell your clothes.

This service comes at a cost, which is fully covered by our commission.

The commission funds everything involved in the process: transportation, item evaluation, professional photography, listing, storage, order fulfillment, and end-of-life management. It also covers taxes and other operational costs required to run Pasaly.

Our commission varies based on the item’s estimated original retail price (RRP):

• Estimated RRP ≤ €60 → 50% commission
• Estimated RRP between €61 and €200 → 35% commission
• Estimated RRP > €200 → 25% commission
  

This commission covers the full Pasaly service: collection, curation, photography, listing, customer support, and sales management.

You don’t have to do anything. You simply hand over your item and get paid once it sells.

Yes. If your items haven't sold within 6 months, you can request a return by writing to sell@pasalyshop.com.

However, shipping costs are your responsibility.

After 6 months of deposit, you will automatically receive an email with 3 options:

1. Extend your deposit for an additional 6 months to give your items a chance to sell.
2. Donate the items.
3. Recover them by paying the shipping costs.

Items that do not meet our selection criteria are donated to charities or sent for textile recycling if their condition is no longer suitable for use.

However, if you wish to recover them, you can request a refund within 3 business days of receiving the review. In that case, you will be responsible for the shipping costs.

Our goal is to always give each garment a second life—whether through resale, donation, or responsible recycling.

By entrusting us with your clothing, you agree that your items will be listed on our website and, under no circumstances, on other secondhand platforms for six months. Therefore, you will only be able to retrieve your unsold items after this period has elapsed.